Ongoing Services That Scale With You
Ongoing Services are delivered through clearly defined service levels, designed to scale with your business needs.
- Increase service level when demand or complexity grows
- Reduce service level once stability and optimisation are achieved
- Always aligned to real operational need
Service Levels
Ongoing Services – Essentials
Reliable support and essential ongoing improvements
Best for:
- Smaller Business Central teams (including 1–3 users)
- Steady‑state operations
- Light but consistent improvement needs
Focus:
- Day‑to‑day functional and configuration support
- Microsoft SaaS release guidance
- Extension and customisation compatibility monitoring
- Small configuration, workflow, and reporting changes
Ongoing Services – Essentials provide confidence and stability without over‑committing to ongoing change.
Ongoing Services – Enhanced
Continuous optimisation delivered every month
Best for:
- Growing or evolving businesses
- Customers with an active improvement backlog
- Teams looking to unlock more value from Business Central
Focus:
- Regular process optimisation and refinement
- Automation and efficiency improvements
- Reporting and usability enhancements
- Compatibility remediation delivered within service capacity
- Regular review and prioritisation of improvements
Ongoing Services – Enhanced are ideal where Business Central should continue improving, not stand still post go‑live.
Ongoing Services – Advanced
Proactive ownership for business‑critical operations
Best for:
- Manufacturing
- Warehousing
- Service Management
- Complex or highly integrated environments
Focus:
- Priority handling and escalation
- Strategic roadmap ownership
- Active ownership of extensions and customisations
- Proactive refactoring for SaaS compatibility
- Senior‑led oversight of integrations and architecture
Ongoing Services – Advanced are required for Manufacturing, Warehousing, and Service Management solutions due to their operational complexity and risk profile.